Shipping

🚚 Ketozona Shipping

Ketozona shipments are fast, traceable and secure. We use BRT Bartolini for Italy and BRT Europe for European shipments.

🇮🇹 Shipping in Italy

Orders are delivered within 24–48 business hours after payment confirmation via BRT Bartolini Express.

📦 Rates:

Up to 1.9 kg: €6.05 (VAT included)
From 1.9 to 4.5 kg: €7.17
From 4.5 to 10 kg: €9.97
From 10 to 20 kg: €12.26
From 20 to 50 kg: €24.18

🎁 Free shipping for orders over €200, even when discounts are applied.

🌍 Shipping in Europe

European shipments are handled by BRT Europe.

💶 Rates vary depending on the destination country and parcel weight:

0–1 kg: from €23 to €28
1–3 kg: €30
3–10 kg: €40
10–20 kg: €55
20–50 kg: €80

🚫 Free shipping is not available for international orders.

🌐 For extra-EU shipments, including Switzerland, the UK and the United Arab Emirates, shipping costs are calculated automatically at checkout.

🏠 Pickup point

You can collect your order free of charge at our pickup point:

Erboristeria L’Essenza
Via Valle 53/54
28047 Oleggio (NO), Italy

Pickup hours:
Monday: 09:30 – 12:30 | 16:00 – 19:00
Tuesday: 09:30 – 12:30
Wednesday: 09:30 – 12:30 | 15:30 – 19:00
Thursday: 09:30 – 12:30 | 16:00 – 19:00
Friday: 09:30 – 12:30 | 15:30 – 19:00
Saturday: 09:30 – 12:30
Sunday: Closed

⚠️ Pickup is available only after receiving the “order ready” confirmation email.

💶 Cash on delivery

Pay your order directly to the BRT courier upon delivery.

Cash payment only — no checks or POS/card terminal
Maximum amount: €500.00
Service fee: €4.96 VAT included