Right of withdrawal

The right of withdrawal is applied on the basis of Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code). The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 working days of receipt of the purchased product. The withdrawal period expires after 14 working days from the day on which the Customer or a third party indicated by them acquires physical possession of the goods. To exercise the right of withdrawal, it is necessary to inform Ketozona International Srl of the decision to withdraw from the existing contract (sanctioned with the conclusion of the order) by completing and sending the downloadable form at the bottom of the page and sending the completed document. by registered letter with return receipt to be sent to the registered office of: Ketozona International srl, Via Giuseppe Parini n. 11, 20121 Milan (MI) or PEC to be sent to caltrical@legalmail.it containing the order number and the receipt or invoice issued at the time of purchase. The communication can be sent in advance by email to the following email address: rese@ketozona.com.

The right of withdrawal does not apply to customers who purchase as resellers.

  • Goods made to measure, personalized.
  • Goods that are likely to deteriorate or expire rapidly, such as short-term foods or products sold on short-term offers.
  • Perishable goods if opened from their original packaging, and where the required warranty seal has been removed.

According to the art. 47 of the Consumer Code (as amended by art. 1, c. 1, Legislative Decree 21 February 2014, n. 21, with effect from 13 June 2014.), the withdrawal is also excluded for the following articles: drugs , homeopathic medicines and medical devices. For civil disputes, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State. Online Dispute Resolution - ONLINE DISPUTE RESOLUTION (ODR) https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Download the withdrawal form