Privacy Policy

Introduction

This Privacy Policy outlines our practices regarding information collected from users who access our website at www.ketozona.com ("Site"), or otherwise share personal information with us (collectively: "Users").

The Data Controller is:

KETOZONA INTERNATIONAL S.R.L. Registered office: Via Giuseppe Parini n. 11, 20121 Milan (MI) Tax Code and VAT number 09509950961-PEC: caltrical@legalmail.it REA: MI 209498.

The complete and always updated list of data processors is available at the request of the interested party.

Rights of the User

The User can request to:

Receive confirmation as to whether or not personal information concerning you is being processed and access stored personal information, along with additional information.

Receive a copy of your voluntarily provided personal information in a structured, commonly used and device-readable format.

Rectify personal information within our control.

Delete personal information.

Object to the processing of your personal information by us.

Restrict the processing of your personal information by us.

File a complaint with the supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

To exercise the rights provided for by articles from 15 to 22 of EU Reg. 679/16, the interested party must send a specific written request addressed to the Data Controller:

KETOZONA INTERNATIONAL S.R.L.

VIA GIUSEPPE PARINI 11 - 20121 Milan (MI) - info@ketozona.com

Conservazione

KETOZONA INTERNATIONAL S.R.L. will keep the data of the interested parties in a form that allows identification of the same for a period of time not exceeding the achievement of the purposes for which the data were collected.
The personal data relating to detail, collected and subsequently processed, may be kept for profiling or marketing purposes for a period not exceeding, respectively, 24 and 36 months from their registration. Once this period is over, the data will be deleted and / or made anonymous so as not to allow, even indirectly or by connecting other databases, to identify the data subjects.
The data strictly necessary for tax and accounting obligations, once the purpose for which they were collected no longer exists, will be kept for a period of 10 years as required by the relevant regulations.
The interested party has the right to request, at any time, the modification of the structures governed by this paragraph through the exercise of the rights referred to in the following paragraph.

Legal basis for data collection

Processing the User's personal information (ie all information that would allow identification by reasonable means; hereinafter "Personal Information") is necessary for the fulfillment of our contractual obligations towards the User and to provide our services, to protect our legitimate interests and to comply with the legal and financial regulatory obligations to which we are subject.
When the User uses the Site, he / she agrees to the collection, storage, use, disclosure and other uses of Personal Information as described in this Privacy Policy.
We encourage our Users to read the Privacy Policy carefully and use it to make informed decisions.

What information do we collect?

Raccogliamo due tipi di dati e informazioni presso gli Utenti. 
Il primo tipo riguarda le informazioni non identificate e non identificabili relative a un Utente (o a più Utenti) che possono essere disponibili o raccolte tramite l'utilizzo del Sito (“Informazioni non personali”). Non siamo a conoscenza dell'identità di un Utente di cui sono state raccolte Informazioni non personali. Le Informazioni non personali raccolte possono comprendere informazioni di utilizzo aggregate e informazioni tecniche trasmesse dal dispositivo, tra cui determinate informazioni software e hardware (ad esempio, il tipo di browser e di sistema operativo utilizzati dal dispositivo, le preferenze di lingua, l'ora di accesso ecc.) e vengono utilizzate al fine di migliorare la funzionalità del nostro Sito. Possiamo inoltre raccogliere informazioni sull'attività dell'Utente sul Sito (ad esempio pagine visualizzate, navigazione online, clic, azioni, ecc.).
Il secondo tipo, le Informazioni personali riguarda le informazioni che possono identificare personalmente un Utente, ossia le informazioni che identificano un individuo o possono individuarlo con uno sforzo ragionevole. Tali informazioni includono:
Informazioni sul dispositivo: raccogliamo informazioni personali dai dispositivi. Tali informazioni comprendono dati di geolocalizzazione, indirizzo IP, identificatori univoci (ad esempio indirizzi MAC e UUID) e altre informazioni relative all'attività dell'Utente in tutto il Sito.
Informazioni di registrazione: quando l'Utente si registra sul nostro Sito gli sarà richiesto di fornire determinati dettagli come: cognome e nome, Codice Fiscale, Indirizzo di fatturazione e di spedizione, ragione sociale, Partita IVA, e-mail e numero di telefono e altre informazioni. 

We collect two types of data and information from Users.

The first type concerns unidentified and non-identifiable information relating to a User (or to more Users) that may be available or collected through the use of the Site ("Non-personal information"). We are not aware of the identity of a User from whom Non-Personal Information has been collected. Non-personal information collected may include aggregate usage information and technical information transmitted by the device, including certain software and hardware information (for example, the type of browser and operating system used by the device, language preferences, time of access, etc.) and are used to improve the functionality of our Site. We may also collect information on the User's activity on the Site (for example, pages viewed, online browsing, clicks, actions, etc.).

The second type, Personal Information refers to information that can personally identify a User, that is, information that identifies an individual or can identify him with a reasonable effort. This information includes:

Device Information:

We collect personal information from devices. This information includes geolocation data, IP address, unique identifiers (for example MAC addresses and UUIDs) and other information relating to the User's activity throughout the Site.

Registration information:

when the User registers on our Site, he will be asked to provide certain details such as: surname and name, Fiscal Code, billing and shipping address, company name, VAT number, e-mail and telephone number and other information.

Unless specified by Ketozona International srl, the requested data are mandatory for the provision of the services offered or the sale of the products listed on the website www.ketozona.com. For those not necessary, the Customer will always be offered the choice to declare them or not. If there are any doubts in this regard, the Client can always contact our Company through the contact channels offered.
We receive personal information from several sources:
When the User voluntarily provides personal data to register on the site;
When the User uses our Site or accesses it in connection with the use of our services;
From third party providers, services and public registers (for example, traffic analysis providers).

How is the information used? Who do we share them with?

We do not rent, sell or share User information with third parties except as described in this Privacy Policy.
We may use the information for the following purposes:
  • Communicate with the User - send notices relating to our services, provide technical information and respond to any problems with customer support;
  • Communicate with the User and inform him of the latest updates and services;
  • Customer Registration and Authentication;
  • Payment management;
  • Accounting management;
  • Remarketing, Tagging, Targeting;
  • Propose advertisements when using our Site (more information under "Advertisements");
  • Marketing our websites and products (more information under "Marketing");
  • Carry out analyzes and statistics, aimed at improving the Site
  • In aggiunta ai diversi usi elencati sopra, possiamo trasferire o divulgare Informazioni personali alle nostre sussidiarie, aziende affiliate e collaboratori. 
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, which may be located in different jurisdictions around the world, for the following purposes:
  • Hosting and operation of our Site;
  • Offer the User our services, including a personalized view of our Site;
  • Store and process such information on our behalf;
  • Offer the User advertisements and support us in evaluating the success of our advertising campaign, as well as helping us to recalibrate the target users;
  • Provide the User with Marketing offers and promotional materials relating to the Site and services;
  • Carry out research, technical diagnostics and analysis;

We may also disclose information in good faith if we believe doing so is useful or reasonable to: (i) comply with applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including the Agreement), including investigating potential violations; (iii) investigate, detect, prevent or take action regarding illegal activity or other illegal actions, suspected fraud or security issues; (iv) establish or exercise our rights of defense against legal claims; (v) prevent damage to the rights, property or safety of us, our customers, Users or third parties; or (vi) for the purpose of working with law enforcement and / or as we deem it necessary to enforce intellectual property or other legal rights.

The collection of personal data is directed to the use of the following internal services:

  • Provide the User with Marketing offers and promotional materials relating to the Site and services;

    Sending Newsletter (mailng list). By checking the newsletter subscription form on the site, the user's e-mail address is automatically added to the relative mailing list that can be used for sending Newsletters containing commercial, promotional and informative information on the e-mail activity. Ketozona commerce. The e-mail addresses of those who make purchases by registering directly on the e-commerce site will be automatically added to the same list and with the same purposes. The newsletter sending service is internal to the platform.

    Users who use the telephone to contact the Customer service of the website www.ketozona.com, could be contacted with the same commercial purposes of the Newsletter, if their telephone number is left freely or automatically registered by telephone or messaging systems such as Whatsapp or Telegram.

    the user of the site, through the appropriate button, can contact customer service and be contacted through a telegram bot, the Ketozona BOT.

    Payments by credit card, bank transfer and Paypal (service offered by PayPal Inc. for secure online payments, see the Privacy Policy of the Company PayPal Inc.).

    Tags (script), necessary for the operation of the e-commerce site (Google Tag Manager is a tag management service provided by Google LLC. Personal data collected: Cookies; usage data. Place of processing: United States - Privacy Policy; Ireland - Privacy Policy.

  • Financial and accounting management through the Invoice in Cloud service. For those who request invoicing (not mandatory as Ketozona International srl always issues the receipt), Ketozona International srl issues the electronic invoice, subject to obvious processing of the Customer's data, in compliance with the tax decree of 2019. The data controller, in this case it is: MadBit Entertainment Srl - Via De Grassi, 24 - 24126 Bergamo (BG) info@fattureincloud.it. To learn more go here.

    User registration and confirmation of authentication via email. By filling out the appropriate registration form, the User deliberately and directly provides his Personal data (the list of which can be found previously in the information) to Ketozona International srl.

    Remarketin and targeting. With this service, Ketozona International srl can communicate, optimize and offer advertisements based on the historical use of the Ketozona e-commerce by the User. This activity, mainly entrusted to Cookies or e-mail addresses, is then transferred to the partners to whom the remarketing and targeting activity is connected. The user can accept or deny the arrival of advertising linked to their purchasing interests by accepting or denying the use of related cookies. To find out more about this, visit the NAI (Network Advertising Initiative) page here. The Facebook Pixel is a data collection service of advertisements on FaceBook and Instagram, it measures conversions and keeps track of the audience. Service provided by Facebook, Inc. which connects to the activity of Ketozona.com through a unique ID. Place of processing: United States. here you will find the Privacy Policy - Also in this case it is possible to opt out.

  • Google ADS is used to allow Ketozona.com to be found in searches for activities similar to those of the e-commerce www.ketozona.com. On Google, people search for what to do, where to go, and what to buy. The Ketozona advertisement can be published on Google just when someone is looking for a product or service similar to those offered by the e-commerce www.ketozona.com. Google Privacy.

Use of script libraries (Google Web Fonts)

In order to present our content correctly and graphically pleasing in all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to the browser cache to avoid being loaded multiple times. If your browser does not support Google Web Fonts or does not allow access to them, the contents will be displayed in a default font.
Using script or font libraries automatically triggers a connection with the library operator. In theory, it is possible - but it is currently unclear whether, and if so, for what purpose - such operators of the corresponding libraries collect data.
The Google Library Operator's Privacy Policy can be found here: https://www.google.com/policies/privacy.

Collection of Third Party Information

Our policy only concerns the use and disclosure of the information collected from the User. To the extent that the User discloses information concerning him to other parties or sites on the Internet, different rules may apply to the use or disclosure of the information transmitted to them. Accordingly, we encourage Users to read the terms and conditions and privacy policy of each third party to whom they choose to disclose their information.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals who do not work for us and that we do not manage, including third parties who may disclose information as provided in this Privacy Policy.

How do we take care of the information?

We care about implementing and maintaining the security of the Site and user information. We have adopted industry standard policies and procedures to ensure the security of the information we collect and hold, prevent unauthorized use of such information, and require all third parties to comply with similar security requirements, in accordance with this Privacy Policy.

Transfer of data outside the European Economic Area 

Note: Some recipients of the data may be located outside the European Economic Area. In this case, we will only transfer the data to countries approved by the European Commission as they offer an adequate level of data protection, or we will enter into legal agreements to ensure an adequate level of data protection.

Advertisement 

We may use third-party advertising technologies to publish advertisements when the User accesses the Site. These technologies use customer information relating to the use of the Services to provide advertisements (for example, placing third-party cookies on the User's web browser ).
L'Utente può disattivare molte reti di annunci di terze parti, tra cui quelle gestite dai membri della Network Advertising Initiative ("NAI") e della Digital Advertising Alliance ("DAA"). Per ulteriori informazioni su questa prassi dei membri NAI e DAA e sulle scelte relative all'utilizzo di tali informazioni da parte di queste aziende, incluso come disattivare le reti di annunci di terze parti gestite da membri NAI e DAA, visitare i rispettivi siti web: http://optout.networkadvertising.org/#!/ e http://optout.aboutads.info/#!/.

Marketing

We may use Personal Information such as your name, email address, telephone number, etc. internally or using third-party collaborators in order to provide the User with promotional materials relating to our services, or items for sale in our e-commerce, which, in our opinion, may be of interest to him.
Out of respect for your right to privacy, means are available within such marketing materials to refuse to receive further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.
Note: Even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without giving you the opportunity to opt out. Such communications may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a business transaction (such as the sale of a significant portion of our business, a merger, consolidation or asset sale). In such event, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children's privacy, especially in an online environment. Under no circumstances do we allow minors to use our services without the prior consent of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that the minor has provided us with Personal Information without their consent, they should contact us at info@ketozona.com.

Updates or changes to this Privacy Policy

We reserve the right to periodically change or revise the Privacy Policy; material changes will be effective immediately upon viewing the updated Privacy Policy. The latest revision will be reported in the "Last modified" section. Continued use of the Platform, following notification of such changes on our website, represents acceptance and consent to such changes to the Privacy Policy and consent to be bound by the relevant terms.

How to contact us

For any general questions about the Site or about the information we collect about you and how we use it, you can contact us at info@ketozona.com.
Having said that, in the absence of written communications to the contrary from you, we consider it conferred to KETOZONA INTERNATIONAL S.R.L. consent to the use of your data for the purposes indicated above.
Last modified 12/27/2019